Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer", "you", "your") and BestStory LLC ("BestStory", "Company", "we", "us", "our"), a Wyoming limited liability company. By accessing, browsing, or using Meet · BestStory or any related services, applications, websites, APIs, or features (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately stop using the Services.

PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 20, WHICH REQUIRE YOU TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH BINDING ARBITRATION.

1. Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" and "your" shall include that organization.

2. Account Registration and Security

You must provide accurate, current, and complete information during registration and keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately of any unauthorized use. BestStory shall not be liable for any loss, damage, or harm arising from unauthorized access to or use of your account, including any actions taken by third parties.

3. Services Description

BestStory provides web-based scheduling, meeting management, and productivity tools. The Services are provided on an "as is" and "as available" basis. We may modify, update, suspend, or discontinue the Services (in whole or in part) from time to time in our reasonable business discretion. For material changes that adversely affect active paid subscribers, we will provide commercially reasonable advance notice. We will not materially reduce the core functionality of a paid subscription plan during its current billing term without providing the option to cancel and receive a prorated refund for the unused portion of the term.

Features, functionality, and availability of the Services may vary by plan, region, or over time. We make no commitment that any specific feature will remain available or unchanged beyond the current billing term of a paid plan.

4. Subscription Plans and Payment

Billing: Paid plans are billed on a recurring basis (monthly or annually, as selected). By subscribing, you authorize us to charge your designated payment method automatically at the beginning of each billing cycle. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, your paid plan benefits will remain active until the end of the current billing period. No prorated refunds, credits, or adjustments will be issued for the remaining days of any billing period.

Refund Policy: All payments are final and non-refundable to the maximum extent permitted by applicable law. We do not provide refunds or credits for partial periods of service, unused features, plan downgrades, account inactivity, service dissatisfaction, or any period where your account was open but not actively used.

Price Changes: We reserve the right to change subscription prices at any time. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers. Your continued use of the Services or failure to cancel before the next billing cycle after the effective date constitutes acceptance of the new pricing.

Failed Payments: If payment is not successfully completed within seven (7) days after a failed charge, we may suspend access to paid features. We may retain Customer data for a limited period (not less than fourteen (14) days) following suspension to allow data export, unless legally prohibited. After such retention period, your account may be downgraded to the free plan and data or settings associated with paid features may be permanently deleted in accordance with our data retention practices.

Taxes: All fees are exclusive of applicable taxes, levies, and duties. You are responsible for paying all such taxes associated with your use of the Services, except for taxes based on our net income.

5. Free Plan

Free plans are provided on a beta or promotional basis unless otherwise stated, at our discretion, and may be modified, limited, restricted, or discontinued at any time without notice or liability. Free plan users have no contractual right to continued access, any particular level of service, or any specific features. We may impose new conditions, limitations, or requirements on free plans at any time.

6. Acceptable Use

You agree not to, and agree not to permit any third party to:

• Use automated scripts, bots, crawlers, scrapers, or any automated or programmatic means to access, interact with, or extract data from the Services
• Create accounts, bookings, or data in bulk through automated or programmatic means
• Attempt to circumvent, disable, bypass, or interfere with usage limits, rate limits, security features, access controls, or plan restrictions
• Use the Services to send spam, unsolicited messages, phishing content, or any form of abuse or harassment
• Interfere with, disrupt, degrade, overload, or place undue burden on our infrastructure, servers, networks, or systems
• Resell, redistribute, sublicense, lease, or commercially exploit access to the Services without our prior written consent
• Use the Services for any purpose that is illegal, fraudulent, tortious, or violates the rights of any third party
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or data structures of the Services
• Impersonate any person or entity, or misrepresent your identity or affiliation with any person or entity
• Upload, transmit, or distribute viruses, malware, ransomware, or any other harmful, disruptive, or destructive code
• Use the Services in a manner that could damage, disable, overburden, or impair any BestStory server or network
• Collect, harvest, or store personal data of other users without their express consent
• Use the Services to compete with BestStory or to develop a competing product or service

Violation of this section may result in immediate suspension or termination of your account without notice or refund, and we reserve the right to pursue any legal remedies available.

7. Fair Use Policy

"Unlimited" features on paid plans are subject to reasonable use consistent with typical individual or small business scheduling patterns. We may enforce usage limits in good faith to protect system integrity, prevent abuse, or comply with third-party resource constraints.

• AI-powered features consume third-party API resources and are subject to reasonable usage caps, which may be adjusted to reflect changes in third-party pricing or availability
• If your usage materially exceeds typical patterns, creates infrastructure strain, or we reasonably believe constitutes abuse, we may throttle, limit, or suspend your access after providing reasonable notice where practicable
• We may implement rate limiting, CAPTCHA, queuing, or other anti-abuse measures at any time to maintain service quality

8. Intellectual Property

All rights, title, and interest in and to the Services, including but not limited to all software, code, algorithms, databases, design, text, graphics, logos, trademarks, trade names, trade secrets, patents, copyrights, and other intellectual property rights, are and shall remain the exclusive property of BestStory LLC and its licensors. Nothing in these Terms grants you any right, title, or interest in the Services except for the limited license expressly granted herein.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your personal or internal business purposes in accordance with these Terms. This license remains effective unless terminated in accordance with these Terms.

You retain ownership of content you create or upload through the Services ("Customer Content"). However, by uploading Customer Content, you grant BestStory a worldwide, royalty-free, non-exclusive license to use, reproduce, process, adapt, and display such content solely as necessary to provide, maintain, and improve the Services.

9. Confidentiality

"Confidential Information" means non-public business, technical, or operational information disclosed by one party to the other in connection with the Services, including but not limited to account data, usage data, pricing terms, product roadmaps, and any information reasonably understood to be confidential given the nature of the information and circumstances of disclosure.

Each party agrees to: (a) use commercially reasonable efforts to protect the other party's Confidential Information from unauthorized disclosure; (b) use such Confidential Information solely for purposes of performing under or exercising rights granted by these Terms; and (c) not disclose such Confidential Information to any third party except as permitted by these Terms, required by law, or authorized in writing by the disclosing party. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is independently developed without reference to the disclosing party's Confidential Information.

10. Feedback

If you provide any feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you hereby assign to BestStory all rights, title, and interest in such Feedback and agree that BestStory may use, implement, modify, and commercialize such Feedback without restriction, attribution, or compensation to you.

11. AI Features

Certain features of the Services utilize artificial intelligence or machine learning technologies ("AI Features"), including but not limited to meeting briefs, scheduling suggestions, and content generation.

AI-generated outputs may be inaccurate, incomplete, outdated, or inappropriate. Customer is solely responsible for reviewing, validating, and verifying any AI-generated output prior to reliance. We make no representations or warranties regarding the accuracy, reliability, legality, or fitness of AI outputs for any purpose. Customer assumes all risk associated with use of AI Features.

AI outputs may not be unique, and similar outputs may be generated for other users. AI Features may utilize third-party AI providers (currently OpenAI). Limited meeting context may be processed by these providers to generate outputs. By enabling AI Features, you consent to this processing. We are not responsible for the conduct, availability, or data practices of third-party AI providers. AI Features may be modified, limited, or discontinued at any time based on third-party availability or cost.

12. Third-Party Integrations and Services

The Services integrate with or rely upon third-party platforms including but not limited to Google (Calendar, Meet, OAuth), Zoom, Stripe, OpenAI, Supabase, and Vercel. Your use of these integrations is subject to the respective third party's terms and privacy policies, which you are solely responsible for reviewing and complying with.

We are not responsible for the availability, accuracy, reliability, security, or conduct of any third-party service. We make no representations or warranties regarding third-party services and shall not be liable for any loss, damage, or harm arising from their use, unavailability, modification, or discontinuation. If a third-party service modifies or discontinues its service in a way that affects the Services, we are under no obligation to replace such functionality.

13. Privacy

Your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and processing of your information as described in the Privacy Policy. To the extent we process personal data on behalf of a Customer acting as a business entity, we do so as a service provider or processor as defined under applicable data protection laws.

14. Service Availability and Downtime

We do not guarantee any specific uptime, availability, performance level, or service level for the Services. The Services may experience downtime, interruptions, delays, or errors due to maintenance, updates, deployments, server issues, third-party service outages, cyberattacks, force majeure events, or any other cause within or beyond our control. We shall not be liable for any damages, losses, costs, or inconvenience caused by any interruption, degradation, or unavailability of the Services, regardless of duration, cause, or frequency.

We do not provide service level agreements (SLAs) or uptime guarantees unless separately agreed to in writing.

15. Service Termination and Discontinuation

Termination by Us: We reserve the right to suspend, restrict, or terminate your account, or discontinue the Services entirely (in whole or in part), at any time for violation of these Terms, suspected fraud or abuse, non-payment, legal requirements, or other reasonable cause. For terminations not caused by your breach, we will provide commercially reasonable notice where practicable.

Termination by You: You may terminate your account at any time. Termination does not entitle you to any refund, credit, or compensation for the current or any prior billing period.

Effect of Termination: Upon termination, your right to access and use the Services ceases immediately. We will retain Customer data for a limited period (not less than fourteen (14) days) following termination to allow data export, unless legally prohibited. After such retention period, we may permanently delete your data, content, and account information in accordance with our data retention practices. It is your sole responsibility to export any data you wish to retain prior to or within the retention period following termination.

Service Discontinuation: If we permanently discontinue the Services, we will make commercially reasonable efforts to provide 30 days' notice to active paid subscribers. In such case, your sole and exclusive remedy shall be a prorated refund for the unused portion of your current billing period. No additional compensation, damages, losses, or claims of any kind shall be owed by BestStory.

Data Backup: Customer acknowledges that the Services are not a data backup service. Customer is solely responsible for maintaining independent backups of any data or content uploaded to the Services.

Survival: Sections 8, 9, 10, 11, 16, 17, 18, 19, 20, 21, and 23 shall survive any termination or expiration of these Terms.

16. Assumption of Risk

You acknowledge and agree that your use of the Services is entirely at your own risk. The Services are scheduling and productivity tools only. BestStory does not guarantee any particular business outcome, revenue, number of bookings, or other results from the use of the Services. You assume all risks associated with your use of the Services, including but not limited to the risk of missed meetings, scheduling errors, data loss, third-party integration failures, or any other consequences arising from your reliance on the Services.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, COMPATIBILITY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, VIRUS-FREE, OR FREE OF OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING AI-GENERATED CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BESTSTORY OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, IN WHICH CASE SUCH WARRANTIES ARE LIMITED TO THE MINIMUM PERIOD AND EXTENT PERMITTED BY LAW.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BESTSTORY, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS (COLLECTIVELY, THE "BESTSTORY PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND REGARDLESS OF WHETHER THE BESTSTORY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR (A) A PARTY'S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, (B) A PARTY'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 19, (C) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, (D) BREACH OF CONFIDENTIALITY OBLIGATIONS, OR (E) VIOLATION OF DATA PROTECTION LAWS TO THE EXTENT SUCH LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE BESTSTORY PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (i) THE AMOUNTS CUSTOMER HAS ACTUALLY PAID TO BESTSTORY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) FIVE HUNDRED US DOLLARS ($500.00). THIS LIMITATION APPLIES REGARDLESS OF THE NUMBER OF CLAIMS AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

YOU ACKNOWLEDGE THAT THE FEES PAID BY YOU REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND THAT BESTSTORY WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS ON LIABILITY.

19. Indemnification

Customer shall indemnify, defend, and hold harmless the BestStory Parties from and against any third-party claims, demands, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) to the extent arising from: (a) Customer's violation of these Terms or any applicable law or regulation; (b) Customer Content; (c) Customer's violation or infringement of any rights of any third party, including intellectual property rights, privacy rights, or publicity rights; or (d) Customer's willful misconduct or negligence. BestStory reserves the right, at Customer's expense, to assume the exclusive defense and control of any matter for which Customer is required to indemnify us. Customer may not settle any claim without BestStory's prior written consent if such settlement imposes any obligation or liability on BestStory.

20. Dispute Resolution — Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution: Before initiating any formal dispute resolution, you agree to first contact us at im@beststory.com and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved informally.

Binding Arbitration: If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA"). If Customer is an individual consumer, the arbitration shall be conducted under the AAA Consumer Arbitration Rules. If Customer is a business entity, the AAA Commercial Arbitration Rules shall apply. The arbitration shall be conducted by a single arbitrator in Sheridan, Wyoming, USA (or, at the arbitrator's discretion, virtually). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall apply Wyoming law consistent with the Federal Arbitration Act.

Class Action Waiver: YOU AND BESTSTORY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, OR MULTI-PARTY ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PARTY AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

Jury Trial Waiver: YOU AND BESTSTORY HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limit.

Consumer Opt-Out: If you are an individual consumer (not acting on behalf of a business entity), you may opt out of the mandatory arbitration provision by sending written notice to im@beststory.com within thirty (30) days of first accepting these Terms. The notice must include your full name, email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in a court of competent jurisdiction as determined under applicable law.

Injunctive Relief: Nothing in this section prevents BestStory from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

Time Limitation: To the extent permitted by applicable law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

21. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. To the extent that any lawsuit or court proceeding is permitted hereunder, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Sheridan County, Wyoming, and you waive any objection to the laying of venue or any claim of inconvenient forum.

22. Force Majeure

BestStory shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, cyberattacks, infrastructure failures, power outages, telecommunications failures, internet disruptions, labor disputes, or actions of third-party service providers. During any force majeure event, our obligations shall be suspended without liability for the duration of the event.

23. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and BestStory regarding the Services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Waiver: The failure of BestStory to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of BestStory.

Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. BestStory may freely assign, transfer, or delegate these Terms and its rights and obligations hereunder, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights in any person or entity.

Notices: We may provide notices to you via email to the address associated with your account or through the Services. You agree that such electronic notice satisfies any legal requirement that such communication be in writing. Notices to BestStory must be sent to im@beststory.com.

Export Compliance: You agree to comply with all applicable export and re-export control laws and regulations, including US sanctions and export control laws administered by OFAC and BIS. You may not use the Services if you are located in, or are a national or resident of, any country subject to US sanctions.

Changes to Terms: We reserve the right to modify these Terms at any time. Material changes will become effective thirty (30) days after notice via email or through the Services. Non-material changes may become effective upon posting. Your continued use of the Services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree with the changes, your sole remedy is to stop using the Services and close your account before the effective date.

24. Contact

For questions about these Terms, contact us at im@beststory.com.

BestStory LLC · 30 N Gould St Ste R, Sheridan, WY 82801, United States